Track 1 is your residential identity. It is the record of your life as a tenant: where you have lived, how consistently you paid, how you left each property, and whether you ever had disputes — and how they were resolved. Unlike a reference letter, Track 1 is not written by you or by your landlord as a favor. It is built automatically from events that your landlord and agent witness through Leja Professional. You do not need to submit anything for it to grow.Documentation Index
Fetch the complete documentation index at: https://relvor.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
How Track 1 builds
Every time your landlord records a payment, generates a receipt, logs a maintenance request, or processes your deposit return on Leja Professional, that event is added to your Track 1 record. This happens regardless of whether you have a Resident account. Your history accumulates in the background, and when you claim your RIN, you see everything that has been building. Short-let stays booked through Leja Stay also contribute to Track 1 — check-in and check-out timeliness, property condition at departure, and host ratings are all recorded.Your landlord cannot delete or edit any event once it has been recorded. Records can only be added. If an event is disputed, a resolution note is attached — but the original event remains permanently in your history.
What Track 1 contains
Tenancy history
Tenancy history
Every tenancy witnessed through Leja Professional appears in your Track 1 timeline. This includes the property location (at LGA level — never the exact address), the duration of the tenancy, the start and end dates, and whether the tenancy ended at the natural lease expiry, was renewed, or terminated early.You can have multiple tenancy records from different landlords, in different states, across different periods of your life. All of them appear in a single timeline on your Resident dashboard.
Payment record
Payment record
Your payment record shows every rent payment witnessed on Leja Professional for your tenancies. For each payment you can see whether it was made on time, made late, or made partially. Recent payment behavior is weighted more heavily than older records, so a period of financial difficulty followed by consistent payments is reflected accurately in your profile.Your overall payment timeliness rate — the percentage of payments made on or before the due date — is visible on your public profile when you share it with a landlord.
Deposit behavior
Deposit behavior
Deposit events include when your deposit was paid, how it was held, and how it was returned at the end of the tenancy. If any deductions were made, the reason and amount are recorded. A deposit returned in full is a strong positive signal. A deposit returned with deductions that were disputed and resolved in your favor is also captured — along with the resolution.
Dispute history
Dispute history
Any dispute raised during a tenancy — by you or by your landlord — is recorded with its category, the party who initiated it, and how it was resolved. Disputes that were resolved in your favor, or resolved amicably, reflect positively on your record. Unresolved disputes show as open.You can see your full dispute history in detail in your own dashboard. Landlords who query your profile see only the count and resolution status — not the full narrative — unless you grant advanced consent.
Exit quality
Exit quality
When a tenancy ends, the agent or landlord records an exit quality assessment — a summary of the property’s condition at handover compared to move-in. A clean exit (property in good or expected condition) is recorded as a positive. This is the equivalent of a checkout report in a professional tenancy.
Short-let and guest behavior
Short-let and guest behavior
Leja Stay bookings contribute lightweight residential signals to Track 1: whether you checked in on time, checked out on time, how the host rated the property’s condition at departure, and whether you booked with the same host again. Repeat bookings with the same host are a strong positive signal.
Your Leja Score
The Leja Score is a compressed trust signal derived from your Track 1 data. It is not a credit score. It is a property trust score — specific to your behavior as a resident — and it is the number a new landlord sees first when you share your profile.| Score tier | Range | What it signals |
|---|---|---|
| Bronze | 0 – 399 | New account, limited data, or unverified identity |
| Silver | 400 – 599 | 6+ months of clean payment data, phone-verified |
| Gold | 600 – 799 | 18+ months, no unresolved disputes, NIN-verified |
| Platinum | 800 – 1,000 | 36+ months, clean history, document-verified |
What NIN_VERIFIED unlocks for Track 1
Your verification tier determines how much of your Track 1 data is visible to others who query your profile.| Verification tier | What a landlord sees (with your consent) |
|---|---|
| PROVISIONAL | Bronze Score tier, payment timeliness rate only |
| NIN_REGISTERED | Silver Score tier, timeliness rate, tenancy duration pattern |
| NIN_VERIFIED | All above plus exit quality, dispute history count, full behavioral trend |
| DOCUMENT_VERIFIED | All above plus employment stability signal, income band estimate (advanced consent) |
NIN_VERIFIED significantly increases the amount of your history that a landlord can see — and increases your Score ceiling from Silver to Gold.
What you can do in your Track 1 dashboard
From your Resident dashboard at resident.leja.com you can:- View your full payment timeline across all tenancies
- See your Leja Score tier and the factors contributing to it
- Review your deposit history and any deductions
- See your dispute history in full detail
- Download your complete residential history as a PDF
- Share your verified profile with a new landlord
Share your profile
Learn how to generate a shareable profile link and choose what information a landlord can see.