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Track 3 — Property Consumer Identity

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What you do when you are in the housing market

Track 3 is the most active surface for most Resident users most of the time. It is where Resident directly consumes Leja Professional — and every consumption event feeds back into the Trust Graph.

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Track 3 Features

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Property Search and Save

What happens when a user searches:
  • User enters criteria (area, price band, property type)
  • Results show Leja Professional-listed properties with Property RIN data: maintenance history, tenancy duration, condition rating, status
  • User saves properties they are interested in
What gets recorded (Track 3 event):
  • Search criteria (area, price band — not stored individually, aggregated)
  • Properties viewed (saves, repeated views, time spent)
  • Intelligence interactions (what they asked, what was surfaced)
  • Budget band signal: derived from search behavior + Track 1 rent history (more accurate than self-reported because behavioral, not claimed)
What no one outside the user sees:
  • Exact search history
  • Which specific properties were browsed
  • Simultaneous searches
  • Private browsing behavior
What Leja Professional actors can see (consent-gated):
  • Deal seriousness score (are they genuinely searching or just browsing?)
  • Budget band (derived signal, not exact number)
  • Area preference (derived from search behavior, LGA level)

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Viewing Request and Attendance Tracking

Flow:
  1. User submits viewing request for a listed property (from Resident)
  2. Agent on Leja Professional side receives the request and responds
  3. Agent response time is witnessed — feeds agent Trust Graph
  4. Viewing is confirmed, attended, or cancelled
  5. Both behaviors are recorded:
    • Agent: did they respond promptly? Did they show up?
    • User: did they attend? Did they cancel? How much notice?
What gets recorded (Track 3 event):
  • Viewing requested on [property at LGA level]
  • Viewing attended: yes / no / cancelled (with notice / cancelled late)
  • Post-viewing feedback submitted or not
  • Repeat viewing signal (same property viewed more than once = serious)
  • Agent response time (feeds agent Trust Graph in Leja Professional)
The cancellation signal: A user who repeatedly books viewings and cancels at the last moment accumulates a track record that agents can see (deal seriousness score). This protects agents from time-wasters. It also protects serious users — their reliability is witnessed and surfaces positively.

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Rental Application Submission

Flow:
  1. User submits application for a listed property
  2. Selects consent level (standard = Score tier + timeliness rate; with consent = full Trend timeline; advanced consent = income signals)
  3. Application submitted with Trust Graph signals attached
  4. Landlord/agent receives derived Trust Graph signals — not raw records
  5. Application outcome witnessed: accepted / rejected / withdrawn
  6. Both parties’ behavior in the application process is recorded
Document pack (AI-assisted): For Milestone Wave 3 MVP, the user prepares their document pack manually. AI-assisted document pack preparation carries a Milestone Wave 4 maturity label:
  • AI identifies what documents are needed for this specific property
  • Pre-fills from verified identity data where possible
  • Shows document readiness score (% of required docs prepared)
What gets recorded (Track 3 event):
  • Application submitted to [property at LGA level]
  • Document readiness score at application time
  • Application outcome (accepted / rejected / withdrawn)
  • Time from application to decision (both parties’ responsiveness)
  • Whether the user accepted or rejected an offer

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What Track 3 Adds to the Trust Graph

Signals generated and visible to Leja Professional actors (consent-gated): 
DEAL SERIOUSNESS SCORE:
  Input signals: search consistency, viewing attendance rate,
                 application completion rate, document readiness,
                 repeat viewings of same property
  What it means: is this person genuinely looking or browsing?
  Who sees it: agents and landlords with applicant consent

DOCUMENT READINESS:
  Input signals: % of standard required documents already prepared
  What it means: when they apply, are they ready to move?
  Who sees it: agents and landlords with applicant consent

BUDGET SIGNAL:
  Input signals: search price bands + Track 1 rent history
  What it means: their realistic budget (behavioral, not stated)
  Who sees it: agents and landlords with applicant consent

AGENT RELATIONSHIP QUALITY:
  Input signals: viewing attendance, response time to agent messages,
                 completion rate of applications started
  What it means: are they respectful of the agent's time?
  Who sees it: agents with applicant consent

MARKET KNOWLEDGE:
  Input signals: how long they have been searching, viewings per
                 decision, time from search start to application
  What it means: do they know what they want and are they ready?
  Who sees it: agents with applicant consent
What Leja Professional actors NEVER see from Track 3:
  • Exact search history
  • Other properties they are considering
  • Simultaneous applications (private signal only — used for internal scoring but never disclosed to any external party)
  • Private browsing behavior

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The Information Asymmetry Track 3 Destroys

Before Leja: Landlords and agents had no way to verify a tenant’s seriousness. Every applicant arrived with the same blank record. Time-wasters were indistinguishable from serious applicants. Agents wasted hours on viewings that went nowhere. After Leja: A tenant’s Track 3 behavior is witnessed. Their viewing attendance rate is visible. Their application completion rate is visible. Their document readiness is visible. A serious applicant with a strong Track 3 record moves through the market with more credibility. An unreliable applicant cannot hide their pattern. The flip side: Landlords’ responsiveness is also witnessed. Agents who ghost applicants after viewings accumulate a record. The system makes both sides accountable — not just tenants.