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Leja Stay — Short-Let and Travel

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Trust-native short-let where both parties carry full Trust Graphs

Leja Stay is not a standalone product. It is the short-let surface of Track 3 (guest side) and Leja Professional (host side). The host lists a property in Leja Professional with a Property RIN. The guest books through Resident. Payment flows through Leja’s payment layer. Both Trust Graphs update simultaneously.

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What Makes Leja Stay Different from Airbnb

Airbnb has anonymous guests with no verifiable residential history. Leja has RIN holders — both host and guest carry full Trust Graphs. What the host sees about a guest (before accepting):
  • Trust Graph tier
  • Previous Leja Stay behavior (if any)
  • Tenancy exit quality from Track 1 (do they leave places well?)
  • Maintenance behavior signal (do they report issues or hide them?)
  • Identity verification level
  • Any active fraud flags
What the guest sees about a host and property:
  • Everything in the Property RIN public view: maintenance history, condition rating, utility status, dispute history, neighborhood trust score
  • Short-let specific ratings from previous guests
  • Check-in reliability score (has this host ever been a no-show?)
  • Listing accuracy rating (does the place match the description?)
  • Host response time pattern
  • Previous guest review summaries (anonymized)

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The Booking Flow

1. Guest searches Leja Stay (within Resident, Track 3)
   - Dates, location (LGA), price band, property type
   - Resident advocate support surfaces compatible properties (trust-tier matched)

2. Guest views property listing
   - Property RIN data shown: condition, maintenance, history
   - Host Trust Graph shown: verification tier, ratings, response time

3. Guest submits booking request
   - Leja holds booking payment (not released to host until check-in confirmed)
   - Property status changes to SHORT_LET_ACTIVE

4. Check-in
   - Both parties confirm check-in through Resident
   - Exact address was already shared after booking accepted
   - Booking payment released to host

5. Stay in progress
   - Resident advocate support monitors milestone timings (check-out approaching)

6. Check-out
   - Both parties confirm check-out through Resident
   - Host submits condition assessment (any damage? deductions?)
   - Guest submits rating of host and property
   - Security hold released if no damage claim

7. Trust Graph updates (both sides):
   Guest: SHORT_LET_COMPLETED event (Track 1 + Track 3)
   Host: SHORT_LET_HOSTED event (Leja Professional + Property RIN)

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Weight in the Trust Graph

Short-let events carry lighter weight than long-term tenancy events: 
Weight model:
  1 monthly tenancy payment ≈ 10 nights of short-let (0.1x per night)
  Reason: lower stakes, shorter relationship, limited behavioral signal

Exception: a short-let DISPUTE carries full weight regardless of duration
  Reason: disputes reveal character regardless of duration
  A guest who damages a property on a one-night stay and disputes
  the charge is showing exactly who they are.
Repeat booking signal: If a guest books the same host again, and the host accepts, this is a strong trust signal for both parties. It is surfaced prominently in both Trust Graphs. Repeat hire in services, repeat booking in stays — both are the strongest trust signals on the platform.

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Trust Matching for Leja Stay

The Resident advocate layer surfaces compatible pairings:
  • Gold-tier guests surfaced to Gold-tier hosts
  • Bronze-tier guests surfaced to hosts who accept new users
  • Budget compatibility matched from Track 1 rent band history
  • Area preference derived from past tenancies and search behavior
The AI does not prevent lower-tier guests from booking. Every tier has compatible options. The system matches intelligently — it does not gatekeep.

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Revenue from Leja Stay

  • Booking transaction fee: % of booking amount
  • Security hold processing fee: small flat fee per transaction
  • Cancellation refund processing fee (where applicable)
See 09_Revenue_Model/03_payment_layer_fees.md for full detail.